It is annoying when an article does not function or does not function properly. Always follow the directions for use on the packaging and also refer to the manual for your item for any troubleshooting. If the article turns out to be defective, we will always propose a solution. We are also happy to advise you if you have purchased an item elsewhere.
Received a defective item?
If an item does not function properly immediately upon receipt, please let us know as soon as possible. In this case, please contact our customer service.
We grant the following warranty:
Original darts items are covered by the manufacturer's warranty of the manufacturer of the respective brand.
If you are sending an item to us for warranty, follow these steps:
- Request a warranty number within the warranty period from our customer service.
- Send the defective item to us within 5 working days after the warranty number is assigned. When applying for the warranty number, you will receive our return address.
- Pack the warranty item properly when you ship it.
- In the warranty shipment, you should clearly state a note with address and telephone number as well as a description of the problem and the warranty number and also include a copy of the proof of purchase.
- When we receive your shipment, we will investigate the problem and send you a new one as soon as possible.
- Guaranteed goods should always be shipped with postage prepaid.